Return slip

Your satisfaction is our priority – 30-day return policy

If the purchased product does not meet your expectations or is damaged, we will gladly take it back and refund the purchase price.
After purchasing the item, you have 30 days to return it.

return & Returns:

>>> Print return label

To return the goods you will need:
Return the item in its original packaging, along with proof of purchase (invoice or delivery note) and all included accessories.

The following are excluded from returns:
• Custom-made products and special orders (z.B. Apple CTO)
• Hygiene products (z.B. Razors, epilators, electric toothbrushes, erotic items)
• Consumables

• perishable foods & drinks
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Return by post:

For a smooth return of a postal package, the following conditions must be met:

• You ordered the item in our online shop
• The item can be shipped by mail (bulky goods up to max. 30 kg)
• The item is in its original packaging, complete with all accessories and in perfect condition.



Step 1:
Make sure you have everything you need:
Proof of purchase (invoice or delivery note)
If the invoice or delivery note should ever get lost, then Contact us.

Step 2:
Fill in the Return slip completely off.
If you have a customer account, you can access it under the heading (Return slipPrint it out. Otherwise Contact us.

Place this together with the proof of purchase (Invoice or delivery note) and the Item including accessories in the original packaging into the postal package.


Step 3:
Label the package ready for shipping with the following address:

am2pm GmbH
Washington Street 20
CH-9400 Rorschach

Step 4:
Now you can drop off the package at a post office.
The return This is done at the customer's expense and risk – am2pm.ch recommends shipping via registered mail with the additional service "Assurance".

Once we have checked your returned item, you will receive a refund within 10 days.
Depending on the payment method, we will transfer the amount to your bank account or credit card account.
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Return via home delivery service (freight forwarder):

If you wish to return an item that was delivered by our home delivery service (freight forwarding company), please register the return with our customer service department in advance:

Via e-mail info@am2pm.ch or by Contact form in the shop

The goods will then be collected from you on the agreed date. This service is subject to a fee.

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Report transport damage:

Should the goods have been damaged during transport, please proceed as follows:

If possible, refuse acceptance and in any case immediately file a damage report with the service provider (post office, DHL, freight forwarder, etc.).
Request confirmation of the damage report from the service provider and send a copy to our customer service department.

Could you accept If you do not refuse, take photos of the damage immediately and send them with a copy of the damage report to our customer service within 14 days.

Customer service will review your damage report and then inform you about the next steps.

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Procedure for defective devices:

The customer may claim for a defect in the device, provided no exclusions apply. Exclusions may include, in particular, damage caused by natural disasters, moisture damage, impact or fall damage, normal wear and tear, failure to descale household appliances, software problems, incorrect operation, damage caused by external influences, and tampering with or modification of the product. Wear parts, batteries, rechargeable batteries, projection lamps, and housing parts are excluded from the warranty. If a defect exists that is not covered by the exclusions, the customer should contact the manufacturer's designated service center or the service center listed below. www.am2pm.ch The return must be sent to the listed service center or to a showroom in person. In any case, the return must be sent to am2pm.ch previously with am2pm.ch It must be agreed upon. Otherwise, it may am2pm.ch A handling fee may be claimed. Defective devices will not be collected. The customer must send the defective device to the designated service center or deliver it to the designated location at their own expense and risk.

The devices come with all accessories in the original packaging, including the enclosed leaflet. Please return proof of purchase (invoice or delivery note) to us. If you no longer have the invoice, please contact us. Returned goods that are not covered by the warranty period, are sent to the wrong address, whose return was not agreed upon, and/or whose packaging was inadequate or where accessories are missing, may be returned by am2pm.ch It will be returned. A handling fee may be claimed.

If a submitted device is determined not to be covered by the warranty, a cost estimate for the expected repair costs will be automatically generated. This estimate will be billed to the customer at a flat fee of CHF 80.00. If the customer decides to have the device repaired, the flat fee for the cost estimate will be credited towards the repair cost. If the customer does not respond to the cost estimate, the device will be disposed of. For devices that become defective during the extended warranty period, the additional terms and conditions of the extended warranty apply.
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You can contact us via the contact form on our shop or by email.

Our address:
am2pm GmbH
Washington Street 20
CH-9400 Rorschach

>>> Contact form
E-mail: info@am2pm.ch
Website address: www.am2pm.ch

We hope you enjoy browsing our online shop.
am2pm.ch – Shop whenever you want!