Warranty & Repair service

We offer you a 2-year manufacturer's warranty on all items.

2-year warranty

We guarantee a two-year warranty on all items purchased from us. This excludes services, gift cards, clearance items, films, games, and consumables. The two-year warranty period always begins upon delivery. Therefore, any delivery delays will not affect the warranty. You can find the general warranty terms and conditions in our Terms and Conditions. Please note that not every technical defect during the warranty period is automatically covered. Warranty claims are generally rejected by all manufacturers in cases of damage caused by drops, impacts, moisture, limescale buildup, or normal wear and tear. Furthermore, certain additional items (z.B. Batteries, rechargeable batteries, projection lamps, housings and wear parts) are not covered by the warranty at all.

Warranty process: If a product is defective and this is a warranty case, please contact us.

Warranty certificate: The invoice or delivery note also serves as your warranty certificate. Therefore, please keep it safe. If the invoice should ever get lost, then Contact us.

Procedure for defective devices:
The customer may claim for a defect in the device, provided no exclusions apply. Exclusions may include, in particular, damage caused by natural disasters, moisture damage, impact or fall damage, normal wear and tear, failure to descale household appliances, software problems, incorrect operation, damage caused by external influences, and tampering with or modification of the product. Wear parts, batteries, rechargeable batteries, projection lamps, and housing parts are excluded from the warranty. If a defect exists that is not covered by the exclusions, the customer should contact the manufacturer's designated service center or the service center listed below. am2pm.ch The return must be sent to the listed service center or to a showroom in person. In any case, the return must be sent to am2pm.ch previously with am2pm.ch It must be agreed upon. Otherwise, it may am2pm.ch A handling fee may be claimed. Defective devices will not be collected. The customer must send the defective device to the designated service center or deliver it to the designated location at their own expense and risk.

The devices must be returned to us with all accessories in the original packaging, along with proof of purchase (invoice or delivery note). If you no longer have the invoice, please contact us. If the original packaging is missing, the device must be packed securely for transport. Returned devices that are not covered by the warranty, are sent to the wrong address, whose return was not agreed upon, and/or whose packaging was inadequate or where accessories are missing may be rejected. am2pm.ch It will be returned. A handling fee may be claimed.
If a submitted device is determined not to be covered by the warranty, a cost estimate for the expected repair costs will be automatically generated. This estimate will be billed to the customer at a flat fee of CHF 80. If the customer decides to have the device repaired, the flat fee for the cost estimate will be credited towards the repair cost. If the customer does not respond to the cost estimate, the device will be disposed of.

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Our address:
am2pm GmbH
Washington Street 20
CH-9400 Rorschach

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E-mail: info@am2pm.ch

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