Warranty service:

If the purchased item is defective or damaged in transit, we won't leave you in the lurch. We'll help you quickly and without unnecessary bureaucracy.

What should I do if my item is defective or has been damaged in transit?

A defective product can be replaced under warranty within 2 years.

If the warranty period differs, the periods stated at the time of purchase apply. Our returns department will review the warranty claim.

Warranty period and manufacturer's warranty:
The warranty period is shown on the delivery note for each item. For new devices, this is at least 2 years. Warranty replacement or repair does not extend the original warranty period. The warranty does not limit the statutory warranty rights. The warranty period begins upon delivery. If there is a waiting period before delivery, the warranty period does not yet begin. Therefore, in the case of partial deliveries, the warranty periods for several devices ordered simultaneously may differ. The warranty terms and conditions, in particular the manufacturer's warranty period, apply to the following: nanomarkt.ch The terms of the purchased item are decisive. The customer must assert these claims directly with the service center designated by the manufacturer. The customer acknowledges that the manufacturer's warranty provisions generally only provide for the right to rectification (repair) or replacement (replacement delivery), provided no exclusions apply. The customer is not entitled to damages or compensation for expenses. The decision regarding the method of remedy generally rests with the manufacturer. There is no entitlement to a free replacement device for the duration of the repair or the time until delivery of a replacement device. If the defective device is replaced by the manufacturer, the replacement device will be priced according to the current market value of the defective device. The defective device or the replaced parts become the property of the manufacturer. Repair or replacement of a device does not extend the original warranty period. If the manufacturer decides to provide compensation instead of repair or replacement, this compensation will be priced according to the current market value of the defective device. The compensation will in no case exceed the purchase price and takes into account that the customer was able to use the device until the defect occurred. If the device is found to be faultless or if the faults are not covered by the warranty, the return shipment will be at the customer's expense and risk. A handling fee may also be charged.

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Procedure for defective devices:
The customer may claim for a defect in the device, provided no exclusions apply. Exclusions may include, in particular, damage caused by natural disasters, moisture damage, impact or fall damage, normal wear and tear, failure to descale household appliances, software problems, incorrect operation, damage caused by external influences, and tampering with or modification of the product. Wear parts, batteries, rechargeable batteries, projection lamps, and housing parts are excluded from the warranty. If a defect exists that is not covered by the exclusions, the customer should contact the manufacturer's designated service center or the service center listed below. nanomarkt.ch The listed service point or contacts a showroom in person on site.In any case, the return must be sent to an2pm.ch previously with am2pm.ch It must be agreed upon. Otherwise, it may an2pm.ch A handling fee may be claimed. Defective devices will not be collected. The customer must send the defective device to the designated service center or deliver it to the designated location at their own expense and risk.

The devices come with all accessories in the original packaging, including the enclosed leaflet. Please return proof of purchase (invoice or delivery note) to us. If you no longer have the invoice, you can request it from us via the contact form in the shop or by email. info@am2pm.ch. If the original packaging is missing, the device must be packed securely for transport. Returned devices that are not covered by the warranty, are sent to the wrong address, whose return was not agreed upon, and/or whose packaging was inadequate or where accessories are missing may be rejected. am2pm.ch It will be returned. A handling fee may be claimed.

If a submitted device is determined not to be covered by the warranty, a cost estimate for the expected repair costs will be automatically generated. This estimate will be billed to the customer at a flat fee of CHF 80.00. If the customer decides to have the device repaired, the flat fee for the cost estimate will be credited towards the repair cost. If the customer does not respond to the cost estimate, the device will be disposed of. For devices that become defective during the extended warranty period, the additional terms and conditions of the extended warranty apply.

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Return by post:

For a smooth return of a postal package, the following conditions must be met:

• You ordered the item in our online shop
• The item can be shipped by mail (bulky goods up to max. 30 kg)
• The item is in its original packaging, complete with all accessories and in perfect condition.

Step 1:
Make sure you have everything you need:
Proof of purchase (invoice or delivery note)
If the invoice or delivery note should ever get lost, then Contact us.

Step 2:
Fill in the Return slip completely off.
If you have a customer account, you can print this under the (return slip) section. Otherwise Contact us.

Place this together with the proof of purchase (Invoice or delivery note) and the Item including accessories in the original packaging into the postal package.

Step 3:
Label the package ready for shipping with the following address:

am2pm GmbH
Washington Street 20
CH-9400 Rorschach

Step 4:
Now you can drop off the package at a post office.
The return This is done at the customer's expense and risk – am2pm.ch recommends shipping via registered mail with the additional service "Assurance".

Once we have inspected your returned item, you will receive a refund within 10 days. Depending on your payment method, we will transfer the amount to your bank account or credit card account.

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Return via home delivery service (freight forwarder):

If you wish to return an item that was delivered by our home delivery service (freight forwarding company), please register the return with our customer service department in advance:

Via e-mail info@am2pm.ch or by Contact form in the shop

The goods will then be collected from you on the agreed date. This service is subject to a fee.

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Report transport damage:

Should the goods have been damaged during transport, please proceed as follows:

If possible, refuse acceptance and in any case immediately file a damage report with the service provider (postal service, DHL, freight forwarder, etc.). Request confirmation of the damage report from the service provider and send a copy to our customer service department.

Could you accept If you do not refuse, take photos of the damage immediately and send them with a copy of the damage report to our customer service within 14 days.

Customer service will review your damage report and then inform you about the next steps.

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Our address:
am2pm GmbH
Washington Street 20
CH-9400 Rorschach

>>> Contact form
E-mail: info@am2pm.ch

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