FAQ (Frequently Asked Questions)

After shipping you will receive an email with a tracking number.

Depending on the product, DHL, Gebrüder Weiss or other reliable partners.

Shipping is free for orders over CHF 79. Otherwise the shipping costs are CHF 8.90

Since we ship all ordered items together, the delivery time depends on the item with the longest Delivery time.
You will receive a shipping confirmation from us as soon as your order is dispatched.
Should delivery delays occur due to circumstances beyond our control, we will inform you immediately.

Partial deliveries:
For environmental reasons, we always ship all products from your order in one delivery. This saves fuel and avoids unnecessary packaging waste.
However, if it becomes apparent that individual products will be unavailable for an extended period of time, we will distribute your order across multiple deliveries.
This will of course not incur any additional shipping costs for you.

As a rule, we only deliver in Switzerland and Lichtenstein. We also deliver worldwide upon request.

Yes, DHL Packstations are possible (except for oversized items).

>>> Find a DHL Packstation!

Contact support immediately and send photos - we will replace or refund.

Obtain a return label:
You can download the return label here. >>> Return slip
If you have a customer account, you can download the return label from your account under the "Return Label" category. Otherwise, you can download the return label via Contact form or by email to info@am2pm.ch Request a return. Please fill out the return form completely and send it to us securely packaged with the original goods. Upon receipt, we will inspect the return and issue a refund.

Repayment is always made using the payment method originally chosen. Usually within 1-5 business days of processing.

Open hygiene and food products as well as certain categories (e.g. erotic products) are excluded.

– Defective or incorrect delivery: we
– Exchange/Dissatisfaction: Customer

Yes, exchanges are possible if available.

Usually 3-7 working days after receipt of goods

We offer the following payment methods:
- Invoice: payable within 30 days
Visa (no fees)
- Mastercard (no fees)
- TWINT (no fees)
- PostFinance Card (no fees)
- PostFinance (no fees)
- PayPal (no fees)
- Advance payment (no fees)

Yes, all payments go through SSL-encrypted and certified payment service providers.

Yes, depending on your creditworthiness, we offer purchase on account via Klarna or other service providers.

Enter in the shopping cart or in the checkout - the discount will be automatically deducted.

Check term, spelling and conditions. If you have any problems, contact support.

Usually only one voucher code is possible per order.

No, it must be entered before completing the order.

Yes, digital or physical gift vouchers are available.

Yes, in that category & In the SALE section you will find constantly reduced offers.

The order is placed via the shopping cart. Select products, go to checkout, choose payment method, complete order. You will receive an order confirmation by email.

No, you can also order as a guest. However, an account offers benefits such as faster checkout, order history, and exclusive promotions.

You can find the order status in your customer account or in the shipping information via email.

Yes, you can find all past orders in your customer account.

Yes, during the ordering process or in the account. After purchase only via customer service.

Yes, you can change your address, email, password or data in your customer account.

You will be informed by us and can choose between a refund, replacement product or subsequent delivery.

As a rule not. However, for very small orders under CHF 79, shipping costs of CHF 8.90 will apply.

Yes, you can add any number of items to your shopping cart.

Yes, you will receive the invoice by email

As long as it has not been shipped, it can be changed or canceled. Please contact customer service quickly.

Yes, if the order has not yet been processed.

Be sure to contact support immediately so we can adjust it.

No, orders are processed automatically after payment.

Yes, we use modern SSL encryption and work in accordance with GDPR. Data will never be passed on to unauthorized third parties.

Only to necessary partners such as shipping and payment providers - never for advertising.

You can request GDPR data deletion from support.

No, these are processed exclusively by the payment service provider.

Through security mechanisms, encryption and automatic checks.

No, we only connected via Contact form in the shop or via email address info@am2pm.ch reachable.

Within approximately 24 hours on working days

Yes, we advise on products, sizes, compatibility or recommendations.

Yes, with exclusive offers, discounts and new products.

Via the unsubscribe link in every newsletter email.

Yes, we also answer many inquiries there.

We ship all packages up to 25 kg with DHL Switzerland in a completely CO₂-neutral manner.

With CO₂-neutral shipping, emissions are compensated for or reduced through certified climate protection projects.

For shipments weighing 25 kg or more, we work with Gebrüder Weiss GmbH – also CO₂-neutral.

No, we cover the entire cost of environmentally friendly shipping.

DHL compensates for unavoidable emissions through verified climate protection programs and continuously optimizes transport processes.

Gebrüder Weiss relies on modern vehicle fleets, alternative electric drives and certified compensation projects.

We want to make our contribution to environmental protection and minimize the ecological footprint of our supply chain.

Yes, both transport partners regularly publish sustainability reports and emission compensation processes.

We predominantly use recyclable or reusable packaging materials and optimize package sizes.

You can bundle orders, choose products consciously and recycle packaging correctly.

Our SALE offers are only valid for a short time or while stocks last. It's worth checking back regularly as we are constantly adding new promotions.

Yes, discounted items can be returned - provided they are not hygiene products or opened goods.

Yes, all drugstore products are in their original packaging, new and come from certified manufacturers.

We stock a large selection of hypoallergenic, dermatologically tested and particularly skin-friendly care products.

Opened cosmetics and care products cannot be returned for hygiene and safety reasons.

Yes, the statutory warranty of 24 months applies to all electrical products. Many manufacturers also offer additional guarantees.

Our service will help you with questions about devices, accessories, performance, energy classes or compatibility.

Please contact our customer service immediately - we will arrange a quick replacement delivery or refund.

Yes, all growing products offered such as tents, lighting or fertilizers are absolutely legal and intended for growing permitted plants.

Yes, we are happy to support you with tips on grow lights, ventilation, substrates, fertilizers and other accessories.

Yes - we ship all orders neutrally and discreetly, without any visible indication of the contents.

Many items in this category are waterproof, windproof or particularly durable. The product description contains all important information.

Yes, for some products – e.g. B. certain knives or equipment - proof is required from the age of 18.

Yes, unworn clothing with tags can be exchanged or returned without any problem.

Yes, our range complies with legal requirements. Items such as tobacco, vapes or nicotine products are only available to those aged 18 and over.

Yes, we deliver all products in neutral packaging.

Yes, we stock a wide range of spare parts, liquids and accessories.

Yes, we attach great importance to quality and only offer tested, animal-friendly accessories and high-quality animal food.

Yes, we offer specialized feed, e.g. B. grain-free, sensitive or hypoallergenic.

For safety reasons, only unopened packaging can be returned.

Always discreet, without reference to the shop or the contents. Perfect for confidential orders.

For hygiene reasons, opened items cannot be returned. Unopened packaging can be returned without any problem.

Yes, we only stock quality products with safe materials and reliable manufacturers.